Frequently Asked Questions

LOHN Candles

We use a blend of essential oils, natural fragrances, and clean synthetic fragrances in our core collections (Amber Road, Tea Road & Spice Road). The use of these ingredients allow us to create a more complex scent with a stronger scent throw than a 100% natural scent.  Our Forage Collection is made with 100% essential oils. Every LOHN candle is paraben free, phthalate free and preservative free.

We hand blend our scents and all of the ingredients are regulated to very high standards by the International Fragrance Association (IFRA). We’ve worked in the cosmetics industry for years and we are passionate about sharing our knowledge.


T, M, B, stands for top notes, middle notes and base/bottom notes. Perfume notes (ingredients that make up a scent) are classified into top, middle and base notes, according to their relative volatility, their rate of evaporation. Top notes are the most volatile, middle notes diffuse more slowly, and base notes are the most lasting.

As your candle burns, or as your perfume oil wears on your skin, you can smell the different notes in the scent. Top notes first and base notes last.


LOHN candles are made with clean scents, an organic coconut and soy wax blend, a non-toxic cotton core wick and recyclable packaging. Every candle is vegan, paraben free, phthalate free, cruelty free & non-toxic. 


Our coconut and soy wax blend is phenomenal, trust us, we’ve tested all the waxes. The 7.5 oz candles burn for 50 hours and the 3 oz candles burn for 20 hours. 

The best way to make your candles last is to blow them out only after the wax melts to the glass edge, burn them for no more than 3 hours at a time, keep the wick centered and wax free of debris, trim the wick to ¼” before each lighting.

Make sure to burn your candle on a stable, heat-safe surface away from drafts and flammable materials. When it's burning, keep your candle in sight, away from children and pets. During use, the glass may become warm so allow it to cool before handling it. 


Of course you can! We highly encourage this. We designed our glasses so that you’ll want to reuse them for whatever you’d like. And they are food-grade too! It’s really easy to reuse your candle glass, wipe out the wax, use a spoon to pry out the wick base and then wash it out with soap and water. Ta da! You’ve got a yourself a cocktail glass, a toothbrush holder, or a vase for your flowers or plants.

LOHN Products


All of our products are made by our small team of incredible makers just outside of Toronto in our 2,000 square foot facility.


Have you tried our quiz yet? It’ll magically pick the right scent for you! Try it here.

We also offer a Discovery Set with the option of six different tealights if you are looking to try a few scents before you commit to a full size candle.

Exchanges & Returns


Send an email to orders@lohnofficial.com and we’ll help you out. We don’t offer exchanges or returns, however, if your product arrives damaged or if you react to your product we are here to help.

Contact us within 10 days of delivery and send us your order confirmation email. If you’d like to return your product we are not able to cover the return shipping costs, however if you’d like to exchange your product we will ship you the exchange at no extra cost.

We do not offer refunds on sale items or products purchased from shops that carry our products.

Shipping


We process orders within 1-3 business days. Shipping times are between 1-5 business days in Canada, 5-7 business days in the USA depending on the carrier you choose. We offer Canada Post as our standard carrier, but you can also choose from other options in case you need your package to be delivered faster, especially during peak seasons!

Orders outside of Canada may be charged additional fees by the shipper that are out of our control but we use specific shippers to minimize these costs.

P.S. Our shipping materials are 100% recyclable! We keep your products safe with biodegradable packing peanuts made of starch that decompose in water leaving no toxic waste.


Yes! We are offering a contactless pick-up option from our studio just west of Toronto. When you place an order, you will receive all the details as to how to pick up your package. Our pick-up hours are Mon - Fri 10am - 4pm. Due to COVID-19 restrictions, we do not allow visitors to enter our studio, but if you knock on our back pick-up door, someone will gladly help you out outside.

General


Of course! We will ship your order without the packing slip and with a handwritten note to the lucky person. Just make sure to enter your custom note at the bottom of your Cart page, and don't forget to enter their name and shipping details in the Ship To fields when you’re checking out.


We most certainly do! If you’re interested in a bulk order, email us at hello@lohnofficial.com and let us know what you’d like to order so that we can get you pricing.

If you are interested in carrying LOHN at your shop click here to let us know a little bit about you and your shop.